Loss Mitigation Specialist

Consumer Collections Representative (Loss Mitigation) - Mortgage Services

📍 Location: Tempe, AZ (100% On-Site) 💲 Pay: $22.00/hour 📝 Employment Type: Full-Time | Temp-to-Hire 🏢 Industry: Mortgage & Financial Services

Build Your Career in Financial Services Robert Half is hiring a Consumer Collections Representative (Loss Mitigation) for a growing national mortgage company in Tempe, AZ.

This is an excellent opportunity for candidates with customer service or call center experience who are looking to grow their career in the financial services industry. You'll receive paid training, work a consistent full-time schedule, and gain access to long-term career advancement opportunities. Upon permanent hire, employees may become eligible for a comprehensive benefits package.

Why Join Us? ✅ Paid training provided ✅ Full-time, stable schedule ✅ Career growth opportunities within financial services ✅ Supportive team environment with ongoing coaching and development ✅ Temp-to-hire opportunity with long-term potential ✅ Modern, professional call center environment

About the Role As a Loss Mitigation Collections Representative, you will assist mortgage customers who are experiencing financial hardship and are behind on their mortgage payments. You'll handle both inbound and outbound calls, gather financial information, and help customers understand potential repayment or mortgage assistance options. Success in this role requires strong communication skills, professionalism, empathy, and attention to detail.

What You'll Do

• Handle high-volume inbound and outbound calls regarding delinquent mortgage accounts
• Speak professionally and empathetically with customers about past-due mortgage payments
• Collect and document customer financial information accurately
• Educate customers on available repayment plans and potential financial assistance options
• Maintain detailed records of customer interactions and account activity
• Follow all company compliance, quality, and customer service standards
• Participate in ongoing training, coaching, and performance development programs

Schedule Full-Time | 40 Hours per Week Monday-Friday

• Spring/Summer Hours: 9:00 AM - 6:00 PM
• Fall/Winter Hours: 10:00 AM - 7:00 PM

Monthly Saturday Rotation (Required)

• One half-day Saturday per month
• Typical hours: 7:00 AM - 11:00 AM or 8:00 AM - 12:00 PM

What We're Looking For

• Previous customer service, collections, call center, or financial services experience preferred
• Strong communication and active listening skills
• Comfortable handling sensitive financial conversations with customers
• Ability to multitask and navigate multiple computer systems
• Strong attention to detail and documentation skills
• Dependable, professional, and team-oriented mindset

Apply today to join a growing mortgage services organization and take the next step in your customer service or financial services career.