Loss Mitigation Collections Rep

Robert Half is partnering with a rapidly growing national mortgage and financial services company in Tempe they are currently looking for Mortgage Collections Representative – Loss Mitigation. This is an excellent opportunity for candidates looking to build a long-term career in financial services. Our client offers paid training, consistent permanent hours, and clear opportunities for career growth. The position is based in a modern, high-volume call center environment and is 100% on-site.

Position Overview As a Loss Mitigation Collections Representative, you will handle incoming and outgoing calls with mortgage customers who are more than 60 days past due on their payments. In this role, you will communicate professionally and empathetically with customers to gather detailed financial information, accurately document account details, and identify potential financial solutions based on each customer's individual circumstances and eligibility.

Key Responsibilities Handle a combination of inbound and outbound calls regarding delinquent mortgage accounts and outstanding payments. Assist customers with questions, account concerns, and available payment or loss mitigation solutions. Gather and accurately enter detailed customer financial information into internal systems. Provide clear, detail oriented, and empathetic customer service. Maintain accurate documentation of all customer interactions. Follow established compliance, quality assurance, and customer care standards. Participate in ongoing training, coaching, and performance development.

Schedule | 40 Hours Per Week Monday–Friday schedules vary seasonally: Fall/Winter: 10:00 AM – 7:00 PM Spring/Summer: 9:00 AM – 6:00 PM Mandatory Monthly Saturday Rotation: One Saturday per month, working a half-day shift. Hours typically fall within one of the following schedules, depending on the time of year: 7:00 AM – 11:00 AM 8:00 AM – 12:00 PM Candidates must be comfortable working the required monthly Saturday rotation.

Qualifications Previous customer service experience in a call center environment. Comfortable working in a fast-paced call center setting with measurable performance metrics and productivity standards. Previous collections experience is not required; paid training will be provided. Must be comfortable working 100% on-site, Monday–Friday, with availability for one mandatory half-day Saturday per month. Strong communication skills, professionalism, and the ability to handle customer conversations with empathy and confidence. Eager to learn the mortgage industry and interested in building a long-term career within a structured, growth-oriented environment.