Logistics Customer Support Coordinator

Robert Half is hiring a Logistics Customer Support Coordinator for a busy distribution operation in Palomar! This position is ideal for a customer-focused professional who enjoys solving problems, coordinating details, and keeping customers informed when orders, deliveries, or schedules change. You'll serve as a key connection between customers, warehouse personnel, drivers, and internal sales teams. This isn't just a call-answering role. You'll help track orders from entry through delivery, investigate discrepancies, and keep communication clear when timing or inventory issues arise. Candidates who are organized, adaptable, and comfortable working in a fast-paced operations environment will be especially well suited.

Key Responsibilities:

• Enter customer orders and verify pricing, quantities, delivery details, and requested dates.
• Respond to customer inquiries by phone and email regarding order status and delivery schedules.
• Track shipments and coordinate delivery updates with dispatch, warehouse, and transportation teams.
• Communicate delays, backorders, substitutions, and other order changes to customers.
• Resolve order discrepancies, missing items, damaged shipments, and delivery concerns.
• Maintain accurate customer records, order notes, and case documentation.
• Coordinate returns, credits, replacement orders, and service requests.
• Work with sales representatives to address customer needs and special delivery requirements.
• Monitor open orders and follow up on items requiring additional action.
• Assist with inventory availability checks and communicate product shortages.
• Prepare routine reports related to order volume, delivery status, and customer issues.
• Identify recurring service problems and recommend improvements to workflows.
• Provide timely, professional service while balancing multiple requests and deadlines.
• 2+ years of customer service, order management, logistics coordination, or distribution support experience.
• Experience using an ERP, order management, or customer relationship management system.
• Proficiency in Microsoft Excel, Outlook, and general office applications.
• Strong communication and problem-solving skills.
• Ability to prioritize urgent requests and follow through on open issues.
• Excellent attention to detail when entering orders and updating records.
• Warehouse, transportation, manufacturing, or wholesale distribution experience preferred.
• Bilingual English/Spanish skills are beneficial.