Loan Closer - Support

We are looking for a detail-oriented Loan Closer - Support specialist to join our team. This long-term contract position supports commercial and loan servicing activities by delivering responsive customer support, maintaining accurate documentation, and helping strengthen relationships with business and individual clients. The role is well suited for someone who can balance portfolio support, customer communication, and operational accuracy in a fast-paced banking environment.

Responsibilities:

• Manage an assigned portfolio of loan relationships, ensuring timely follow-up, accurate account support, and consistent service for existing customers.
• Build and maintain strong connections with current and prospective clients while identifying opportunities to introduce additional banking products and services.
• Coordinate with internal teams and appropriate stakeholders to answer questions, resolve service issues, and provide requested information efficiently.
• Prepare, update, and organize customer records, activity logs, and reporting materials to support lending operations and performance tracking.
• Support business development efforts through client outreach, external meetings, and participation in joint calling activities designed to expand commercial relationships.
• Present loan-related information to review or approval groups as needed and assist with documentation required for commercial lending decisions.
• Monitor repayment activity within the assigned portfolio and escalate concerns or trends that may require additional attention.
• Maintain a solid understanding of commercial banking products, lending practices, and operational procedures to provide informed service and support.
• Assist customers in accessing specialized resources across other departments when their needs extend beyond core loan closing or servicing support.
• Contribute to team effectiveness by supporting training efforts, sharing knowledge, and representing the organization in community or industry events when appropriate.
• Bachelor’s degree in business, finance, or a related field, or comparable commercial banking training and experience.
• Hands-on experience in loan closing, mortgage processing, loan origination, or related banking support functions.
• Working knowledge of mortgage closing processes and documentation requirements.
• Experience using Encompass or a similar loan origination or lending platform.
• Strong verbal and written communication skills with the ability to interact professionally with customers and internal partners.
• Solid analytical, mathematical, and organizational skills with strong attention to detail.
• Ability to manage multiple priorities, maintain accurate records, and meet service expectations in a deadline-driven environment.