IT Technician

We are looking for an IT Technician to provide reliable front-line desktop support for end users in Watchung, New Jersey. This Long-term Contract opportunity is ideal for someone with hands-on Level 1 support experience who communicates clearly, resolves routine technical issues efficiently, and delivers strong in-person service. The role offers the chance to support daily IT operations while learning client-specific tools and processes through on-the-job training.

Responsibilities:

• Deliver first-line desktop and help desk support for hardware, software, and basic system issues affecting end users.
• Respond to service requests and incidents by documenting, tracking, and updating tickets through resolution.
• Troubleshoot Windows-based workstation problems, including login access, device setup, and common application errors.
• Provide hands-on assistance to employees with workstation, peripheral, and connectivity-related concerns.
• Support user account activities in Active Directory such as basic access updates and account-related assistance.
• Escalate more complex technical problems when needed while maintaining clear communication with users and internal teams.
• Assist with device deployment, workstation preparation, and general desktop maintenance as part of ongoing IT support operations.
• At least 3 years of experience in desktop support, help desk, or a similar end-user support environment.
• Working knowledge of Microsoft Windows, including Windows 10 administration and user support.
• Familiarity with Active Directory for basic account support and access-related tasks.
• Ability to perform foundational troubleshooting across desktops, peripherals, and common software issues.
• Experience managing or updating service desk tickets with accurate notes and status changes.
• Strong verbal and written communication skills with a customer-focused approach to technical support.
• Comfortable providing in-person support and learning new systems through training.