IT Support Specialist

We are looking for an IT Support Specialist to provide day-to-day technical support for a retail apparel environment in Bolingbrook, Illinois. This Long-term Contract opportunity is ideal for someone who enjoys solving hardware and software issues, supporting end users, and keeping service requests moving efficiently. The role includes hands-on troubleshooting for workplace technology, printer support, and occasional travel to a nearby company site once or twice per month.

Responsibilities:

• Provide front-line technical assistance for end users by diagnosing and resolving common hardware, software, and Windows-related issues.
• Manage incoming service requests by opening, updating, and closing tickets while maintaining clear documentation and timely follow-up.
• Support Zebra printer operations, including troubleshooting connectivity, printing errors, and routine device issues.
• Assist with user account support and access-related tasks within Active Directory and other standard support tools.
• Travel to an additional company location one to two times each month to deliver onsite technical support as needed.
• Follow established support procedures to ensure incidents are handled consistently and escalated appropriately when required.
• Contribute to operational support activities tied to warehouse technology, shipping, or logistics systems when needed.
• Participate in training for robotics or automation-related tools and help support those technologies in the workplace.
• Maintain an organized, process-driven approach to issue resolution while delivering reliable customer service to internal users.
• Experience providing desktop, help desk, or technical support in a business environment.
• Working knowledge of Microsoft Windows, including Windows 10 troubleshooting and end-user support.
• Familiarity with Active Directory for basic account administration and user support tasks.
• Ability to perform foundational technical troubleshooting across hardware, software, and peripheral devices.
• Experience using a service desk or ticketing system to track incidents and requests.
• Strong communication skills and the ability to work effectively with users across different functional areas.
• Willingness to travel occasionally to a nearby worksite for onsite support.
• Exposure to warehouse technology, automation, or robotics is helpful but not required.