IT Support Specialist

IT Support Specialist

Overview

Growing technology-driven organization seeking an IT Support Specialist to provide day-to-day end-user support and maintain core IT systems. This role will support employees across business applications, workstations, user accounts, and endpoint devices while helping ensure a reliable and secure computing environment.

Responsibilities

• Provide Tier 1/Tier 2 technical support for end users
• Troubleshoot hardware, software, operating system, and application issues
• Manage user account provisioning, access requests, and employee onboarding/offboarding
• Support endpoint management, software deployment, and patching activities
• Maintain ticketing systems, technical documentation, and knowledge base articles
• Assist with basic network and connectivity troubleshooting
• Track IT assets and equipment inventory
• Escalate and coordinate issue resolution with internal and external support teams as needed

Qualifications

• 2+ years of IT support, help desk, desktop support, or service desk experience
• Experience supporting Windows environments and common business productivity tools
• Familiarity with user account administration, access management, and endpoint technologies
• Experience working within a ticketing or IT service management platform
• Understanding of workstation troubleshooting, software installations, and system updates
• Strong documentation and customer service skills
• Ability to communicate effectively with technical and non-technical users
• Experience supporting remote and onsite employees preferred

Preferred

• Exposure to security-conscious or compliance-driven environments
• Basic understanding of networking concepts and endpoint management
• Experience supporting SaaS-based business applications
• Self-starter with strong problem-solving and organizational skills