IT Support Specialist

email: valerie.montoya@roberthalf(.com)

Robert Half is seeking a customer-focused IT Support Specialist to provide hands-on technical support for employees in a Windows-based environment. This is an excellent opportunity for an IT professional who enjoys troubleshooting end-user issues, supporting Microsoft 365, managing devices, and delivering exceptional customer service.

Required Qualifications

• · 5+ years of IT Support, Help Desk, or Desktop Support experience
• · Strong experience supporting Windows environments
• · Experience troubleshooting Microsoft 365 and Office applications
• · User account management and provisioning experience
• · Experience installing, configuring, and troubleshooting software applications
• · Familiarity with ticketing systems such as Freshservice, ServiceNow, or similar platforms
• · Strong documentation and organizational skills
• · Outstanding customer service and communication abilities

Responsibilities

• · Provide onsite desktop and end-user support for hardware, software, and network-related issues
• · Troubleshoot and resolve Microsoft 365, Windows, email, and application problems
• · Provision and configure user accounts, workstations, laptops, and peripherals
• · Install, update, and remove software applications as needed
• · Support new hire onboarding and employee offboarding processes
• · Track, document, and resolve issues through the Freshservice ticketing system
• · Maintain IT asset inventory and documentation
• · Escalate complex issues when appropriate while maintaining excellent communication with users

email: valerie.montoya@roberthalf(.com)