IT Support Specialist

We are seeking an IT Support Specialist to join a collaborative technology team supporting a professional office environment. This role is ideal for someone who enjoys helping users, troubleshooting technical issues, and expanding their knowledge across a variety of technologies. This role works closely with the IT Manager, and will provide day-to-day end-user support while gaining exposure to infrastructure, security, and systems administration projects. This position offers the opportunity to build technical skills beyond traditional help desk responsibilities.

Responsibilities

• Respond to and resolve technical support requests through the IT ticketing system.
• Provide support for desktops, laptops, mobile devices, printers, and office technology.
• Configure, deploy, upgrade, and troubleshoot Windows-based systems.
• Manage user accounts, permissions, and groups within Active Directory and Microsoft 365.
• Support conference room technology and virtual meeting platforms.
• Perform device setup, imaging, deployment, replacement, and repair.
• Coordinate employee onboarding and offboarding activities, including equipment provisioning and recovery.
• Support mobile devices, including setup, troubleshooting, and redeployment.
• Maintain hardware inventory and IT asset records.
• Coordinate device repairs, recycling activities, and equipment tracking.
• Package and ship technology equipment as needed.
• Document procedures and maintain accurate technical records.
• Collaborate with internal teams to resolve issues and improve IT services.
• Assist with infrastructure and technology projects as opportunities arise.

Qualifications

• 2+ years of experience in IT support, desktop support, service desk, or a similar role.
• Experience supporting Microsoft Windows environments.
• Working knowledge of Active Directory and Microsoft 365.
• Experience with computer deployment, imaging, and hardware troubleshooting.
• Experience supporting mobile devices and end-user technology.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Professional demeanor with the ability to support users at all levels of an organization.
• Strong organizational skills and attention to detail.
• Demonstrated interest in learning new technologies and expanding technical skills.

Preferred Qualifications

• Experience with IT service management or ticketing systems.
• Exposure to networking, server administration, cybersecurity, or cloud technologies.
• Experience supporting collaboration and conferencing platforms.
• Understanding of IT asset management and device lifecycle processes.

What We're Looking For

• A customer-focused IT professional who enjoys helping others.
• Someone who communicates clearly and professionally.
• An individual with technical skills beyond entry-level help desk support.
• A self-starter who takes initiative and enjoys learning.
• A team player who is eager to grow into broader infrastructure and systems responsibilities.