IT Support Analyst

We are looking for an IT Support Analyst to join our team. This position supports employees with day-to-day technology needs, helping keep workstations, software, and connected systems operating effectively. The role is well suited for someone who enjoys troubleshooting technical issues, assisting end users, and contributing to reliable IT operations across the organization.

Responsibilities:

• Create and maintain user accounts, profile settings, and access credentials while assisting employees with login and password-related issues.
• Investigate hardware, software, and connectivity problems, identify root causes, and walk users through practical solutions.
• Configure desktops, laptops, peripherals, and related devices, including new installations, replacements, and system upgrades.
• Deliver hands-on support and user guidance to help employees work effectively with business applications and computer equipment.
• Manage data access settings and support secure storage, backup, and recovery practices to protect information integrity.
• Assess system performance and day-to-day IT operations, then recommend improvements that strengthen efficiency and usability.
• Participate in validation activities for software updates, patches, and vendor changes before broader deployment.
• Help improve service desk workflows, documentation, and support procedures in partnership with leadership.
• Track, organize, and maintain technology inventory to support asset management and equipment readiness.
• Perform basic maintenance and support for network-connected equipment such as switches, routers, servers, and storage devices.
• Strong working knowledge of personal computers, end-user devices, and common peripherals.
• Proven ability to diagnose technical issues, think analytically, and resolve problems efficiently.
• Solid understanding of computer hardware, operating systems, and business software environments.
• Hands-on experience supporting Microsoft Windows 11 in a detail-oriented setting.
• Familiarity with Microsoft Server technologies and general server support concepts.
• Experience working with computer hardware components, associated hardware, and cable installation tasks.
• Exposure to Dell Technologies and Apple devices in an IT support or PC technician environment.