IT Support Analyst

We are looking for a IT Support Analyst to support employees with day-to-day technical issues in California. This IT Support Analyst contract opportunity has the potential to become permanent and is ideal for someone who enjoys combining hands-on desktop support with responsive service desk assistance across both remote and onsite environments. In this IT Support Analyst role, you will help maintain end-user systems, resolve incidents efficiently, and provide guidance on workplace technology and security best practices. This IT Support Analyst is on onsite role out of Pleasanton.

Responsibilities:

• Deliver first- and second-level technical support for end users, resolving incidents through desk-side assistance as well as remote troubleshooting.
• Set up, deploy, maintain, and repair desktops, laptops, and related equipment for office and workstation use.
• Administer and support Windows 10 devices and provide limited assistance for iOS-based hardware.
• Troubleshoot hardware issues, software errors, and connectivity problems to restore user productivity quickly.
• Support core business applications and collaboration platforms, including Microsoft 365, Teams, Zoom, Outlook, Word, Excel, and PowerPoint.
• Install, configure, and maintain endpoint protection and backup tools across desktop and laptop environments.
• Assist with Active Directory tasks such as account setup, password resets, and basic user access support while helping monitor and triage incoming tickets.
• Configure new user devices and peripherals, including computers, printers, and remote access tools such as Citrix and related solutions.
• Track and update inventory records for IT assets as equipment is received, assigned, relocated, or replaced within the office.
• Provide end-user instruction on software usage, security awareness, and effective computing practices while following organizational safety and security standards.
• Experience providing Level 1 and Level 2 help desk or desktop support in a fast-paced environment.
• Hands-on knowledge of Microsoft Windows systems, including device setup, troubleshooting, and ongoing support.
• Familiarity with Active Directory administration, including account creation and password management.
• Ability to diagnose and resolve hardware, software, and basic network issues, including TCP/IP-related connectivity problems.
• Working knowledge of Microsoft 365 and Office applications, along with collaboration tools such as Microsoft Teams and Zoom.
• Exposure to remote access technologies such as Citrix and the ability to support end users in hybrid work settings.
• Strong communication skills with the ability to explain technical concepts clearly and provide effective user training.