IT Support Analyst

IT Support Analyst

Overview

An organization is seeking an IT Support Analyst to provide high-touch end-user support across enterprise technologies, collaboration platforms, devices, and workplace technology. This role serves as a key point of contact for technical support, troubleshooting, equipment deployment, and operational support in a dynamic professional environment.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for end users
• Troubleshoot hardware, software, connectivity, and application issues
• Manage support tickets and ensure timely resolution of technical requests
• Configure, deploy, and support user devices and workplace technology
• Support mobile devices, collaboration tools, and productivity platforms
• Assist with onboarding, offboarding, and user technology setup
• Support conference room and audio/visual technologies
• Document issues, solutions, and support procedures
• Track recurring issues and recommend process improvements
• Coordinate with internal technology teams and third-party vendors to resolve escalated issues
• Participate in scheduled after-hours and on-call support rotations
• Assist with inventory management, technology refresh initiatives, and software deployments
• Support technology projects and operational initiatives as needed
• Provide guidance and mentoring to less experienced support team members

Required Qualifications

• 4+ years of IT support, help desk, desktop support, or end-user technology experience
• Experience supporting medium to large enterprise environments
• Strong troubleshooting and problem-solving skills across hardware, software, and workplace technologies
• Experience with Microsoft-based productivity and collaboration platforms
• Familiarity with endpoint management, remote support, and device administration
• Excellent customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience supporting executive and business users in a professional setting
• Ability to participate in after-hours support and occasional travel, as needed

Preferred Qualifications

• Bachelor's degree or equivalent professional experience
• Experience supporting collaboration, conferencing, and workplace technology platforms
• Knowledge of identity management, endpoint administration, and systems support
• Experience with device lifecycle management and technology deployments
• Exposure to infrastructure, networking, or cloud-support environments

Benefits

Comprehensive benefits package including medical, dental, vision, retirement programs, paid time off, professional development opportunities, and additional employee perks.