IT Support Administrator

We are seeking a skilled and service-oriented IT Support Administrator to join our team. This role will be responsible for handling a wide range of technical support needs, including Level 1 through Level 3 issues, while ensuring end users receive timely and effective assistance. The ideal candidate will have hands-on experience supporting desktop and mobile technologies, enterprise applications, and core infrastructure in a fast-paced business environment.

Key Responsibilities:

• Provide technical support for Level 1, Level 2, and Level 3 IT issues across the organization.
• Administer and support Microsoft Office 365 environments, including email and user account troubleshooting.
• Perform PC imaging, deployment, and setup for new and existing users.
• Manage user accounts, permissions, and group policies within Active Directory.
• Troubleshoot and resolve issues related to enterprise applications, local and network printing, email, connectivity, remote access, and hardware.
• Perform desktop, laptop, and mobile device updates, including patching and routine maintenance.
• Support and troubleshoot VoIP phone systems.
• Manage Apple iPads and iPhones through mobile device management (MDM) solutions.
• Document issues, resolutions, and support procedures to improve service delivery.
• Collaborate with internal teams and vendors to resolve escalated technical issues.
• Experience supporting users across Level 1 to Level 3 help desk or desktop support environments.
• Strong knowledge of Office 365, Active Directory, PC imaging, hardware support, and remote access tools.
• Experience with enterprise applications, printers, email systems, and network connectivity troubleshooting.
• Familiarity with VoIP systems and Apple mobile device management.
• Ability to prioritize multiple support requests and provide excellent customer service.
• Strong communication, problem-solving, and documentation skills.