IT Support
- Pasadena, CA, United States
$32 to $40 USD / hour
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Job details
- Pay
- $32 to $40 USD / hour
- Apply by
- Experience
- 2+ years of IT Support, Help Desk, or Desktop Support experience
- Posting language
- English
- Posted
Original job description
Our client is seeking an IT Support Analyst to provide Tier 1 and Tier 2 support in a Microsoft-focused environment. This role is responsible for troubleshooting technical issues, supporting end users, managing accounts and devices, and ensuring a positive customer experience.
Day-to-Day Responsibilities
- Resolve 10-15 support tickets per day
- Provide Tier 1 and Tier 2 desktop support
- Troubleshoot hardware, software, and access issues
- Provision and deploy laptops, workstations, and mobile devices
- Manage user onboarding and offboarding
- Administer Microsoft 365 accounts and licenses
- Support Active Directory user management and permissions
- Assist with Identity & Access Management (IAM) and MFA support
- Provide SharePoint access and basic troubleshooting
- Escalate complex issues and collaborate with IT team members
Qualifications
- 2+ years of IT Support, Help Desk, or Desktop Support experience
- Strong Microsoft 365 experience (required)
- Strong Active Directory experience (required)
- Experience supporting Windows environments
- Familiarity with Intune, JAMF, and mobile device management
- Experience with ticketing systems such as Zendesk
- Understanding of IAM, MFA, and user access management
- SharePoint support experience preferred
- Strong troubleshooting, communication, and customer service skills