IT Operations Support

A growing technology services organization is seeking an experienced IT Operations Technician to serve as the primary onsite technical resource for multiple business locations in the Casa Grande area. This highly visible role combines hands-on desktop support, network administration, infrastructure projects, and audiovisual technology support. The ideal candidate enjoys working directly with end users, thrives in dynamic environments, and can independently troubleshoot, resolve, and manage a wide range of technical challenges. This position offers the opportunity to be the face of IT for local operations while collaborating closely with a centralized technical team. What You'll Do End User & Technical Support

• Provide Tier I and Tier II technical support for hardware, software, and connectivity issues.
• Deliver exceptional onsite customer service and maintain strong relationships with end users.
• Troubleshoot desktops, laptops, mobile devices, printers, and peripheral equipment.
• Document incidents, resolutions, and technical procedures within the ticketing system.
• Escalate complex issues to senior technical teams when appropriate.
• Support employee onboarding and offboarding, including workstation setup and equipment recovery.

Network & Infrastructure Support

• Install, configure, and maintain network equipment including switches, routers, firewalls, and wireless access points.
• Troubleshoot LAN, WAN, VPN, DNS, DHCP, VLAN, and wireless networking issues.
• Perform structured cabling, rack-and-stack installations, and infrastructure deployments.
• Maintain network documentation, asset inventories, and site diagrams.
• Assist with technology rollouts, hardware refreshes, and infrastructure projects.

Collaboration & AV Technology

• Support conference room technology and video conferencing platforms such as Microsoft Teams Rooms.
• Configure and troubleshoot displays, cameras, microphones, and audio systems.
• Ensure meeting spaces are operational and ready for executive and team meetings.
• Respond quickly to critical AV issues impacting business operations.

Required Qualifications

• 5+ years of IT support, desktop support, or IT operations experience.
• Strong Microsoft 365 administration and support experience.
• Hands-on networking experience with switches, routers, firewalls, wireless networks, VPNs, DNS, and DHCP.
• Experience supporting physical IT infrastructure including cabling, racks, and hardware deployments.
• Proven ability to work independently and manage competing priorities.
• Excellent troubleshooting, communication, and customer service skills.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Experience with Cisco and/or Fortinet networking technologies.
• Industry certifications such as CCNA, Network+, Microsoft, Fortinet, A+, or ITIL.
• Experience supporting industrial, manufacturing, logistics, or operational environments.
• Knowledge of Active Directory, file services, backup solutions, and endpoint management.
• Exposure to operational technology (OT) networks and remote communications technologies.