IT Manager (Infrastructure)

Robert Half is seeking an experienced IT Infrastructure Manager for our partner in the Madison area. This role will lead a team responsible for enterprise infrastructure, systems, networking, and security operations. This role combines people leadership with technical oversight, making it a strong fit for someone who enjoys developing technical teams, improving operational processes, and helping drive infrastructure strategy.

Reporting to the Director of IT Infrastructure, this individual will oversee day-to-day operations, support key technology initiatives, and serve as a senior escalation point for complex infrastructure and security-related issues. While remaining technically engaged, the primary focus of the position is leadership, team development, operational excellence, and execution.

Key Responsibilities

Team Leadership & Operations

• Lead, coach, and develop a team supporting network, systems, and security operations
• Manage hiring, employee development, performance management, and workload planning
• Establish priorities, balance operational support with project work, and ensure successful delivery of team objectives
• Foster a culture of accountability, collaboration, continuous improvement, and knowledge sharing

Infrastructure & Technical Oversight

• Provide technical leadership across enterprise infrastructure, networking, systems administration, and security operations
• Act as the senior escalation point for complex incidents and critical production issues
• Guide architectural decisions and infrastructure improvements
• Promote automation, standardization, and best practices throughout the environment

Security & Compliance

• Partner with the team to maintain a secure and reliable infrastructure environment
• Support security operations, incident response, business continuity, and disaster recovery planning
• Contribute to regulatory and compliance initiatives, including HIPAA, SOC 2, and NIST-aligned practices

Project & Vendor Management

• Lead infrastructure projects from planning through implementation
• Collaborate with business and IT stakeholders to prioritize initiatives and communicate progress
• Manage relationships with key technology vendors and service providers
• Assist with budgeting, procurement, and strategic technology planning

Process Improvement & Automation

• Drive operational efficiency through automation and infrastructure modernization
• Support the use of scripting, infrastructure-as-code, and DevOps practices where appropriate
• Ensure documentation, monitoring, change management, and operational standards remain current and effective
• 7+ years of experience in infrastructure, systems, networking, or related IT disciplines
• Previous experience leading, mentoring, or managing technical teams
• Strong understanding of enterprise infrastructure, including servers, networking, security, and cloud technologies
• Experience supporting production environments and managing operational priorities
• Ability to communicate effectively with both technical and non-technical stakeholders
• Experience with incident management, business continuity, and operational best practices

Preferred

• Experience with Linux and Windows-based infrastructure environments
• Exposure to automation, scripting, DevOps, or infrastructure-as-code practices
• Familiarity with cloud platforms such as AWS
• Experience supporting compliance frameworks such as HIPAA, SOC 2, or NIST
• Relevant technical certifications are a plus