IT Manager/Director

We are looking for either a Senior Systems Engineer looking to jump into a director role, or a Director looking for a new role where he can focus on more technical projects. Will lead infrastructure operations and technology support. This role is 100% onsite in Worcester, MA and is suited for a hands-on leader who can guide day-to-day IT performance while shaping reliable, secure, and scalable systems across the organization. The ideal candidate brings strong technical depth across enterprise environments and a practical approach to maintaining hardware, networks, backup solutions, and core system configurations.

Responsibilities:

• Oversee daily IT operations to ensure stable performance of infrastructure, end-user systems, and core technology services across the organization.
• Direct the administration of Active Directory, including user access, group policies, and overall directory health.
• Manage backup and recovery processes to protect business data and support continuity in the event of system disruptions.
• Lead the support and maintenance of Cisco-based networking environments, monitoring connectivity, security, and performance.
• Coordinate installation, upgrades, and troubleshooting for computer hardware used by employees and operational teams.
• Establish and maintain configuration management practices to improve consistency, control changes, and reduce system risk.
• Partner with internal stakeholders to prioritize technology needs, resolve escalated issues, and align IT services with business goals.
• Evaluate infrastructure performance and recommend improvements that strengthen reliability, security, and operational efficiency.
• 7+ years of experience in IT leadership, infrastructure management, or a closely related technology role.
• Demonstrated expertise in Active Directory administration within an enterprise environment.
• Hands-on experience with backup technologies and disaster recovery planning.
• Strong knowledge of Cisco technologies, including network support and troubleshooting.
• Background supporting and maintaining computer hardware in a business setting.
• Experience implementing or managing configuration management standards and processes.
• Proven ability to lead technical operations, manage priorities, and communicate effectively with cross-functional teams.