IT Manager

We are looking for an experienced IT Manager to lead technology operations for our manufacturing organization in Albany, New York. This position combines strategic oversight with active technical leadership, ensuring systems remain secure, dependable, and aligned with business goals. The successful candidate will guide compliance efforts, strengthen infrastructure standards, and communicate effectively with stakeholders across all levels of the company.

Responsibilities:

• Direct daily IT operations, set team priorities, and support employee development through coaching, performance feedback, and workload planning.
• Create, implement, and maintain technology policies and operating standards covering security, user access, system changes, backup practices, recovery readiness, asset control, and acceptable use.
• Lead the organization's Level 2 compliance activities by coordinating assessments, tracking corrective actions, maintaining evidence, and monitoring ongoing adherence to requirements.
• Prepare and update security governance materials, including the System Security Plan and related remediation tracking documentation.
• Manage core cybersecurity functions such as user access reviews, patch deployment, endpoint safeguards, backup testing, and incident response coordination.
• Maintain complete and accurate records for hardware, software, network components, and technical procedures to support operational visibility and audit readiness.
• Oversee service desk performance by reviewing support metrics, identifying recurring issues, and driving improvements in response times and system reliability.
• Assess technology needs and recommend investments in infrastructure, security tools, software platforms, and related solutions that support business objectives.
• Administer vendor and partner relationships, including managed service providers, consultants, contract oversight, and renewal planning.
• Develop and monitor the IT budget while providing executive leadership with updates on risks, project status, operational performance, and compliance progress.
• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or comparable relevant experience.
• At least 7 years of progressive IT experience, including hands-on administration of systems, networks, and enterprise infrastructure.
• Minimum of 3 years of leadership experience managing IT personnel or overseeing an IT function.
• Strong technical knowledge of Microsoft Windows Server, Active Directory, Microsoft 365, networking concepts, and security technologies.
• Demonstrated experience establishing IT policies, procedures, and operational controls in a business environment.
• Background managing third-party vendors, service providers, technology budgets, and contractual agreements.
• Solid organizational, documentation, and project coordination skills with the ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills, including the ability to present technical information clearly to non-technical audiences.