IT Infrastructure Manager

We are looking for an IT Infrastructure Manager to lead and support a modern enterprise technology environment in Greater Cleveland, Ohio. This role oversees core Microsoft platforms across cloud and on-premises systems while helping maintain secure, reliable, and well-documented infrastructure operations. The ideal candidate brings strong engineering depth, sound judgment in regulated settings, and the ability to resolve complex technical issues while delivering infrastructure improvements.

Responsibilities:

• Manage and optimize enterprise infrastructure spanning Microsoft 365, Azure, Windows Server, and Windows 10/11 environments.
• Administer identity and access platforms including Entra ID, Active Directory, and hybrid authentication services across cloud and on-premises systems.
• Oversee endpoint management and security tooling such as Intune and Microsoft Defender to support device compliance and threat protection.
• Maintain core infrastructure services, including Group Policy and network-related services such as DNS and DHCP, to ensure stable daily operations.
• Lead troubleshooting efforts for escalated infrastructure incidents, identify root causes, and implement durable technical solutions.
• Plan and deliver infrastructure projects, coordinating upgrades, configuration changes, and platform enhancements with minimal operational disruption.
• Create and maintain clear technical documentation for systems architecture, administrative procedures, and support processes.
• Support secure operations within regulated or security-conscious environments by aligning infrastructure practices with compliance expectations.
• Contribute to change management activities and infrastructure governance to promote controlled, reliable system updates.
• 5+ years of experience in enterprise infrastructure, systems engineering, or a closely related IT role.
• Strong hands-on expertise with Microsoft 365, Azure, Windows Server, and Windows 10/11 administration.
• Proven experience managing Entra ID or Active Directory in hybrid cloud and on-premises environments.
• Background supporting endpoint management and security platforms, including Intune and Microsoft Defender.
• Working knowledge of core infrastructure services such as Group Policy, DNS, and DHCP.
• Demonstrated ability to troubleshoot complex technical issues, complete infrastructure projects, and produce accurate documentation.
• Familiarity with regulated, security-focused, or compliance-driven technology environments.
• Preferred: experience with government cloud platforms, Hyper-V, Fortinet technologies, networking concepts, or relevant security certifications.