IT Analyst / Business Intelligence Analyst

We are looking for an IT Analyst / Business Intelligence Analyst to join a team in Romeoville, Illinois in a contract-to-permanent capacity. This position combines business intelligence development with day-to-day technical support, making it a strong fit for someone who enjoys turning data into practical insights while assisting end users. The role will partner with operational leaders to improve reporting, strengthen visibility into business performance, and provide dependable support across desktop and Microsoft 365 environments.

Responsibilities:

• Design, update, and optimize Power BI dashboards and reporting tools that help teams monitor performance and make informed decisions.
• Create and maintain database tables, data queries, and structured reports to support both operational needs and leadership reporting.
• Examine business information and deliver scheduled as well as on-demand reports for internal departments and external stakeholders.
• Collaborate with business leaders to identify reporting gaps, improve data visibility, and uncover opportunities for greater efficiency.
• Contribute to technology and reporting improvements that support modernization efforts within the manufacturing environment.
• Provide front-line desktop assistance, troubleshoot user issues, and resolve routine technical problems as part of daily support activities.
• Assist employees with Microsoft 365 and SharePoint usage, access, and issue resolution.
• Participate in disaster recovery preparation and annual testing to help maintain business continuity.
• Work effectively in an environment where independent ownership and reliable follow-through are essential to IT support success.
• At least 1 year of experience in business intelligence reporting, including hands-on work with Power BI.
• Ability to develop and support database tables, queries, and reporting solutions.
• Experience providing Windows desktop support and resolving end-user technical issues.
• Working knowledge of Microsoft 365 and SharePoint administration or user support.
• Comfort operating independently in a sole or lightly staffed IT support setting.
• Strong communication skills with the ability to work directly with business users and leadership.
• Familiarity with tools and concepts such as Active Directory, Windows 10, service desk ticket handling, and basic troubleshooting.
• Exposure to manufacturing environments, AS400/iSeries systems, ERP platforms, or network infrastructure is a plus.