IT Analyst

Robert Half is seeking an experienced IT Analyst to support approximately 300 employees across seven locations in an all-Windows environment consisting of roughly 350 computers. This is a hands-on, support-focused role with a strong emphasis on Microsoft Intune, endpoint management, desktop support, and help desk operations.

• Provision, configure, and deploy Windows desktops and computers using Microsoft Intune.
• Package, configure, test, and deploy applications through Intune.
• Create, configure, and maintain Intune device policies and endpoint management settings.
• Deploy and manage printers across user devices through Intune.
• Administer mobile device management (MDM), including device enrollment, configuration, and policy enforcement.
• Troubleshoot hardware, software, operating system, application, and endpoint-related issues.
• Respond to service tickets, prioritize requests, and work efficiently to reduce an existing backlog of 100+ tickets.
• 3–5 years of experience in IT support, help desk, desktop support, or a similar IT Analyst role.
• Strong hands-on experience with Microsoft Intune, particularly:
• Windows device provisioning and configuration
• Application packaging and deployment
• Device policy creation and management
• Printer deployment
• Mobile device management (MDM)
• Experience supporting Windows desktops, laptops, applications, and end users.
• Strong troubleshooting, problem-solving, and customer service skills.
• Excellent verbal and written communication skills, with the professionalism to support directors and executive leadership.
• Ability to work in a fast-paced environment, manage multiple priorities, and handle a high volume of support requests