Intake Specialist

We are looking for an Intake Specialist to support families seeking child care assistance in Gardena, California. This Contract position focuses on guiding applicants through the intake and enrollment process, evaluating preliminary eligibility, and ensuring records are completed accurately and on time. The role also serves as a key point of contact for clients and internal teams by delivering responsive service and maintaining dependable documentation and data quality.

Responsibilities:

• Conduct initial client intake reviews and assess preliminary eligibility for child care assistance programs based on submitted information and supporting records.
• Guide families through enrollment from start to finish, explaining required paperwork, tracking outstanding items, and helping applicants meet submission deadlines.
• Examine incoming applications, mail, and related documents promptly to confirm completeness, accuracy, and compliance with program standards.
• Communicate quickly with applicants, providers, and external organizations when information is missing or unclear in order to keep cases moving forward.
• Prepare and issue ineligibility notifications for families or providers when requirements are not met, following established compliance guidelines.
• Maintain accurate case information through timely data entry and consistent updates within designated content management and recordkeeping systems.
• Support front-end communication by handling high-volume phone activity, routing calls appropriately, and ensuring messages are relayed efficiently.
• Contribute to program performance goals by helping sustain enrollment levels, supporting contract expectations, and participating in agency initiatives as needed.
• Experience in client intake, application processing, or enrollment coordination within a service-driven environment.
• Ability to review documentation carefully, identify missing or incorrect information, and follow up with applicants in a timely manner.
• Strong customer service and communication skills with the ability to assist diverse populations professionally and respectfully.
• Proficiency with data entry, content management systems (CMS), and digital or physical records management tools, including microfilm exposure where applicable.
• Capacity to manage multiple tasks in a production-oriented setting while maintaining accuracy and meeting deadlines.
• Working knowledge of eligibility review processes, compliance-based documentation, and confidential case handling.
• Comfortable managing phone-based support functions such as call routing, message handling, and general intake communication.