Insurance Follow up Specialist-- denials experience needed!

We are looking for an Insurance Follow-Up & Denial Management Specialist for an immediate opportunity. This position is in Chattanooga, Tennessee and focuses on guiding coordination of benefits issues through clear communication with patients and payers. The ideal candidate brings experience interacting with insurance companies, strong medical billing knowledge, confidence handling claim denials, and a service-minded approach to every interaction.

Responsibilities:

• Investigate and resolve Coordination of Benefits (COB) claim denials.
• Serve as the liaison between patients and insurance companies.
• Manage insurance follow-up activities for outstanding claims and accounts receivable.
• Research, analyze, and resolve claim denials, underpayments, and reimbursement discrepancies.
• Handle both inbound and outbound calls with patients and insurance carriers.
• Participate in three-way calls with patients and insurance representatives to facilitate claim resolution.
• Manage high-volume communications including phone calls, letters, and text messages.
• Advocate effectively with insurance companies to secure claim payment and resolution.
• Document account activity thoroughly and maintain detailed notes.
• Balance patient service needs with insurance collection and denial management responsibilities.
• Maintain productivity and quality standards in a fast-paced environment.
• Utilize available resources to independently work accounts and resolve complex insurance issues.

Please complete an application and call (423) 237-7921 for immediate consideration!

• 4–6+ years of recent experience in insurance follow-up, denial management, healthcare accounts receivable, or revenue cycle operations.
• Strong background in insurance billing, denial resolution, HIPAA compliance, and patient interaction.
• Experience working with electronic medical record systems, preferably Epic.
• Strong understanding of insurance claims processing, Coordination of Benefits, appeals, and reimbursement workflows.
• Demonstrated ability to independently manage accounts and resolve complex insurance issues.
• Excellent critical thinking, analytical, investigative, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to learn quickly and apply new information with minimal supervision.
• Proven ability to work effectively in a high-volume, fast-paced environment.
• Comfortable asking thoughtful questions and proactively seeking clarification when needed.
• Customer service mindset with the ability to professionally interact with patients and insurance representatives.

**All candidates must undergo drug and background screening for consideration