Insurance Coordinator

We are looking for an Insurance Coordinator to support our client's administrative insurance operations for a contract position based in Springfield, Massachusetts. This hybrid opportunity includes onsite work two days per week and is well suited for someone who can manage documentation, communication, and claim-related tasks with accuracy and care. The ideal candidate will help maintain organized records, coordinate with insurance carriers and internal teams, and uphold compliance and confidentiality standards in daily work.

Responsibilities:

• Manage insurance-related records, logs, and supporting documentation to ensure files remain accurate, current, and easy to retrieve.
• Communicate with insurance carriers, stakeholders, and internal departments to resolve questions, exchange information, and support claim administration activities.
• Prepare and distribute clear, accurate correspondence using Microsoft Outlook and Word while maintaining a high standard of accuracy and confidentiality.
• Track claim activity, recovery efforts, liability matters, and related operational updates in accordance with established procedures and company policy.
• Use Excel to organize data, monitor case details, and support reporting tied to insurance and compensation administration processes.
• Assist with benefits and insurance coordination by gathering required information, following up on outstanding items, and escalating issues when needed.
• Support operational and compliance functions by reviewing documentation for completeness and aligning work with regulatory requirements.
• Contribute to onsite administrative coverage two days per week and provide reliable coordination across teams and insurance partners.

Why Temporary Professionals May Be Interested Temporary professionals working through our company may be eligible for a range of benefits, which can include:

• Medical, dental, and vision coverage.
• Enrollment in a retirement savings plan.
• Holiday pay eligibility, depending on assignment terms.
• Employee discounts and wellness offerings.
• Access to professional development resources and training.
• State Specific Earned Absence pay
• At least 2 years of experience in insurance coordination, administrative support, claims support, or a closely related office-based role.
• Proficiency with Microsoft Excel, Word, and Outlook for document preparation, communication, tracking, and record management.
• Working knowledge of insurance processes, claim administration, correspondence handling, and general operational procedures.
• Ability to manage sensitive information with discretion and maintain strict confidentiality standards.
• Strong organizational skills with the ability to maintain logs, prioritize tasks, and follow detailed documentation practices.
• Experience working with internal departments, external carriers, and other stakeholders in a responsive and attentive manner.
• Understanding of company policy, compliance expectations, and regulatory requirements relevant to administrative insurance work.
• Availability to work in a hybrid schedule with onsite presence in Springfield, Massachusetts two times per week.