Inside Sales Representative

Location: East Lansing, Hybrid Salary: $60,000 base salary + commission

Our telecommunications client is looking for an Inside/Outside Sales Representative to support sales growth and deliver an excellent customer experience. In this role, you will serve as a central point of contact for incoming inquiries, help move opportunities through the sales process, and work closely with the VP of Business Development. This position is ideal for someone who communicates confidently, stays organized in a fast-paced environment, and enjoys building strong relationships with both prospective and current customers.

Responsibilities:

• Respond to inbound sales requests promptly and guide prospective customers through available service options.
• Prepare commercial sales proposals and service recommendations based on customer needs assessments and service offerings.
• Maintain accurate and up-to-date lead, prospect, and opportunity records within the CRM.
• Build and maintain strong relationships with commercial prospects and existing customers by delivering attentive, high-touch support.
• Conduct outbound outreach to targeted accounts and service areas to generate interest and identify new business opportunities.
• Prepare sales information, track account activity, and maintain accurate records in company systems.
• Support market development efforts in strategic fiber service areas by following up on leads and assisting with customer engagement activities.
• Help resolve customer questions and escalate complex issues appropriately to maintain service quality and responsiveness.
• At least 1 year of experience in inside sales, direct sales, inbound sales, outbound sales, or a related customer-facing role.
• Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.
• Demonstrated ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Experience handling inbound inquiries and conducting outbound outreach to support revenue growth.
• Ability to collaborate effectively across departments and support broader sales objectives.
• Proficiency with standard business software and customer or sales tracking systems.
• High level of professionalism, organization, and follow-through in customer interactions.