Hub Lead

We are seeking a hands-on Hub Lead to oversee daily logistics and dispatch operations within a fast-paced transportation environment. This role serves as an on-site operational leader, responsible for supporting dispatch staff, maintaining workflow efficiency, ensuring compliance with company procedures, and helping drive overall service performance. The ideal candidate is a proactive problem-solver with strong leadership skills and experience in logistics, transportation, or dispatch operations.

Key Responsibilities

• Lead and support a team of Dispatchers, ensuring daily operations run smoothly and efficiently.
• Assign workloads, coordinate coverage for absences, and help maintain operational continuity throughout each shift.
• Monitor delivery activity, route progress, and operational performance metrics.
• Track throughput and communicate operational updates to management.
• Provide real-time coaching and support to dispatch staff on routing, customer service, and issue resolution.
• Conduct safety meetings and reinforce operational policies, procedures, and compliance standards.
• Assist with onboarding and training new team members.
• Identify and address operational challenges while maintaining productivity and service levels.
• Escalate staffing, equipment, technology, or volume concerns to management as appropriate.
• Maintain an active presence on the operations floor and in yard areas to support employees and daily activities.
• Availability to work: Monday-Friday, 5:00 AM - 1:30 PM or 7:00 AM - 3:30 PM, with occasional weekend coverage as business needs require.
• Minimum one year of experience in dispatching, transportation, logistics, warehouse operations, or a similar frontline operational role.
• Previous leadership, team lead, or supervisory experience preferred.
• Experience training, mentoring, or directing peers in a fast-paced environment.
• Working knowledge of dispatch, routing, transportation management, or similar operational systems.
• Strong computer skills and ability to learn new software quickly.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to work independently, make decisions, and remain effective under pressure.