Helpline Customer Service Representative

We are seeking a compassionate and dedicated professional to join our team in supporting individuals in crisis. The ideal candidate will have a background in psychology, behavioral health, or a related medical field, along with experience in patient-facing healthcare support.

• Provide support to individuals experiencing crisis situations with empathy, professionalism, and care.
• Communicate effectively with individuals in both Creole and English.
• Assist with crisis intervention, emotional support, and connection to appropriate resources.
• Maintain calm and professionalism in high-pressure or emotionally charged situations.
• Support patient services functions, including coordination, communication, and follow-up as needed.
• Participate in training related to suicide prevention and crisis intervention techniques.
• Fluent in Creole and English
• Bachelor’s degree in Psychology, Behavioral Health, or a related medical field
• 1–2 years of experience in one or more of the following areas:
• Behavioral health or mental health settings
• Crisis intervention, suicide prevention, or helpline counseling
• Case management or patient support services
• Insurance verification
• Experience working as a Patient Service Coordinator
• Experience using EPIC software
• Strong communication and interpersonal skills
• Ability to remain calm, empathetic, and professional in sensitive or high-stress situations
• Willingness to complete training in suicide prevention and crisis intervention techniques