Help Desk Technician
- Jacksonville, FL, United States
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Job details
- Apply by
- Experience
- 2-4 years of experience in desktop/help desk support roles.
- Posting language
- English
- Posted
Original job description
Provide Tier 2-level support to end-users for desktop systems, troubleshooting hardware and software issues efficiently within SLA guidelines
- Associate or Bachelor’s degree in IT or related field.
- 2-4 years of experience in desktop/help desk support roles.
- Proficiency in Windows and Mac OS troubleshooting.
- Strong knowledge of Active Directory and Azure AD user management.
- Familiarity with ITSM platforms such as ServiceNow or Zendesk.
- Certifications such as CompTIA A+, ITIL Foundation preferred.
More about this job
Skills
- Technical support
- Troubleshooting
- Microsoft Windows
- Microsoft Active Directory
- Microsoft Azure
- IT service management
- ServiceNow
- Zendesk
- A+
- ITIL