Help Desk Techncian

We are seeking a customer-focused Help Desk Technician to provide first-line technical support for end users across a growing organization. This role is responsible for troubleshooting hardware, software, and network issues, supporting Microsoft 365 environments, managing user accounts, and ensuring timely resolution of technical incidents. The ideal candidate is highly organized, service-oriented, and passionate about delivering an exceptional user experience.

Key Responsibilities

• Respond to and resolve help desk tickets through phone, email, chat, and in-person support.
• Troubleshoot desktop, laptop, printer, mobile device, and peripheral issues.
• Provide support for Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
• Manage user accounts, permissions, and password resets within Active Directory and Azure AD.
• Install, configure, and maintain Windows 10/11 workstations.
• Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.
• Document technical issues, solutions, and support procedures.
• Escalate complex issues to senior support staff and infrastructure teams.
• Support conference room technology and audiovisual equipment.
• Participate in asset management and inventory tracking.

Qualifications

• 1-3 years of IT support or help desk experience.
• Experience supporting Windows operating systems and Microsoft 365.
• Familiarity with Active Directory, Azure AD, and basic networking concepts.
• Experience using ticketing platforms such as ServiceNow, Jira, Zendesk, or Freshservice.
• Strong communication and customer service skills.
• CompTIA A+, Network+, or related certifications preferred.

Preferred Skills

• Hardware troubleshooting and deployment.
• VPN and remote access support.
• Mobile device support (iOS and Android).
• Knowledge of basic cybersecurity best practices.