Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users within a financial services environment in Tucson, Arizona. This Long-term Contract position is ideal for someone who enjoys resolving desktop and system issues, supporting daily operations, and delivering responsive service with professionalism. The role focuses on troubleshooting Microsoft Windows environments, managing user access, and handling support requests efficiently while maintaining a positive user experience.

Responsibilities:

• Provide first-line and deskside technical support for hardware, software, and operating system issues affecting end users.
• Diagnose and resolve problems in Microsoft Windows 10 environments, escalating more complex incidents when necessary.
• Manage user account support tasks in Active Directory, including access updates, password assistance, and account maintenance.
• Respond to service desk tickets in a timely manner, document resolutions clearly, and keep issue records up to date.
• Perform routine troubleshooting for desktops, laptops, peripherals, and common business applications.
• Assist users with system access, workstation setup, and general technical questions to minimize downtime.
• Support standard desktop maintenance activities such as software installs, configuration updates, and issue verification.
• Experience providing help desk or desktop support in a business environment.
• Working knowledge of Active Directory for basic user account and access-related support.
• Hands-on experience supporting Microsoft Windows and Windows 10 systems.
• Ability to perform basic troubleshooting for desktop hardware, software, and user access issues.
• Familiarity with service desk ticketing workflows and incident documentation practices.
• Strong communication skills with the ability to support users clearly and effectively.
• Ability to manage multiple support requests while maintaining attention to detail and follow-through.