Help Desk/Desktop Support Analyst

We are looking for an entry-level Help Desk/Desktop Support Analyst to join an onsite team for a contract assignment in the apparel manufacturing industry. This role offers a strong opportunity to build practical IT experience by supporting device rollouts, assisting end users, and learning established support processes in a hands-on environment. The selected candidate will contribute to daily desktop support activities, maintain accurate records, and deliver dependable service throughout the assignment.

Responsibilities:

• Support onsite setup and distribution of computers, mobile devices, and related equipment for employees
• Provide first-level technical assistance by diagnosing common hardware, software, and access issues
• Prepare and configure workstations, peripherals, and standard applications according to documented procedures
• Follow written workflows and operational checklists to complete deployment and support tasks accurately
• Record completed work, user issues, and status updates within tracking tools or service desk systems
• Assist with device assignment coordination to help ensure equipment is delivered to the appropriate users
• Troubleshoot basic desktop and network connectivity problems and escalate more complex matters when needed
• Maintain a courteous, detail-focused approach while assisting users and responding to support requests
• Basic working knowledge of Windows and/or Mac computer environments
• Familiarity with Microsoft Office applications and standard desktop productivity tools
• Ability to follow detailed written instructions, procedures, and setup checklists with consistency
• Clear communication skills and a service-oriented approach when supporting end users
• Dependable attendance and availability for the full length of the Contract assignment
• Exposure to desktop deployments, imaging, service desk ticket handling, or related technical support tasks
• Foundational troubleshooting skills covering hardware, software, and basic network issues