Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on and remote technical assistance for our client located in San Francisco, California. This role will join a collaborative internal IT team and focus on keeping Windows-based systems, end-user devices, and core workplace tools running smoothly. The ideal candidate is comfortable resolving day-to-day technical issues, supporting Microsoft 365 and Active Directory, and delivering responsive service to a distributed user base. This is an onsite, contract opportunity.

Responsibilities:

• Deliver remote and onsite technical support for staff using Windows workstations and related business technology
• Diagnose and resolve hardware, software, and user access issues to minimize interruptions to daily operations
• Administer Microsoft 365 applications and services, helping users with account access and productivity tool support
• Maintain and update user accounts in Active Directory, including tasks related to provisioning and access changes
• Prepare, image, configure, and deploy desktop and laptop systems for new and existing employees
• Handle incoming incidents and service requests through a ticket management platform, ensuring timely follow-up and resolution
• Travel between office locations in San Francisco as needed to provide in-person troubleshooting and equipment support
• Assist with basic network and connectivity problem solving, including common endpoint and access-related issues
• Contribute to general IT operations and endpoint administration to support a stable and secure computing environment
• 3-5 years of experience in help desk, desktop support, or general IT support roles
• Strong ability to troubleshoot and support Microsoft Windows 10 and other Windows-based environments
• Practical experience administering Active Directory in an on-premises environment
• Hands-on knowledge of Microsoft 365 support for end users and common workplace applications
• Experience working with service desk or ticketing systems to track and resolve support requests
• Foundational understanding of networking concepts and basic connectivity troubleshooting
• Strong customer service skills with the ability to communicate clearly and support users effectively