Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a construction-focused organization in Appleton, Wisconsin on a contract-to-permanent basis. This position will support end users in a newly established office environment, combining hands-on desktop support with audio-visual assistance and strong customer interaction. The ideal candidate brings a proactive mindset, communicates well with employees at all levels including leadership, and is comfortable assisting a technically sophisticated engineering user base.

Responsibilities:

• Provide day-to-day desktop and service desk support for employees by resolving hardware, software, and operating system issues in a timely manner.
• Manage and update support tickets, document troubleshooting steps, and ensure incidents are tracked through to completion.
• Set up, install, and maintain workstations, peripherals, and related equipment for new and existing users.
• Support conference rooms and on-site audio-visual technology, including diagnosing issues and helping meetings run smoothly.
• Assist with basic network-related tasks such as equipment installation, device setup, and physical racking and stacking activities.
• Deliver clear technical guidance to end users and offer training that improves user confidence with workplace technology.
• Support user account access and directory-related tasks within Active Directory and Windows-based environments.
• Provide attentive, high-touch support to a workforce that includes executives and engineering teams using specialized design applications.
• Assist with troubleshooting and user support for engineering software such as Revit, Inventor, Vault, and AutoCAD Electrical when needed.
• Experience in help desk, desktop support, or service desk environments supporting end users in a detail-oriented setting.
• Working knowledge of Microsoft Windows operating systems, including Windows 10, and common desktop troubleshooting practices.
• Familiarity with Active Directory for basic user and access support tasks.
• Hands-on exposure to audio-visual support in office or conference room settings.
• Ability to handle ticket-based support work while maintaining strong documentation and follow-up.
• Comfortable performing light infrastructure support, including hardware installation and racking or stacking equipment.
• Strong communication skills with a customer-focused approach and the ability to support executive-level users effectively.
• CompTIA A+ and/or Network+ certification is preferred, and exposure to Autodesk tools such as Revit or AutoCAD is a plus.