Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to deliver onsite technical assistance for a healthcare organization in Altadena, California. This Contract position will provide short-term leave coverage for approximately 4-6 weeks while supporting daily technology needs across multiple clinic locations. The role is focused on maintaining dependable end-user computing, resolving technical issues quickly, and helping staff stay productive in a fast-paced care environment.

Responsibilities:

• Deliver in-person desktop and help desk support for employees across several clinic sites, with the majority of time spent at the main Altadena, California location.
• Diagnose and resolve problems involving computers, software applications, printers, peripherals, login access, and basic network connectivity.
• Set up, configure, and deploy workstations and related equipment for new and existing staff members.
• Track, prioritize, and close service desk requests to reduce disruption and maintain smooth day-to-day operations.
• Verify that endpoint devices remain connected and functional across all supported locations.
• Assist with onboarding activities, technology moves, and equipment preparation for clinic expansion or new site readiness.
• Work closely with internal IT contacts and local staff to provide responsive support and a strong customer service experience.
• Travel between assigned healthcare sites as needed to address issues that require hands-on technical assistance.
• Previous experience providing desktop support or help desk assistance in an onsite, user-facing environment.
• Working knowledge of Active Directory, Microsoft Windows, and Windows 10 support.
• Ability to troubleshoot common hardware, software, access, and connectivity issues with minimal supervision.
• Experience managing or responding to service desk tickets in an organized and timely manner.
• Strong communication skills and a customer-focused approach when supporting end users.
• Comfortable working across multiple locations and traveling locally as business needs require.
• Adaptable, dependable, and able to support approximately 160 end users in a healthcare-related setting.
• Ability to complete pre-employment screening, including screening required for all candidates and social media screening.