Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for end users in San Luis Obispo, California. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering responsive service in a water industry environment. The role focuses on maintaining smooth desktop operations, supporting Microsoft Windows systems, and ensuring employees receive timely assistance with technical concerns.

Responsibilities:

• Respond to service desk requests and provide timely support for desktop, laptop, and peripheral issues.
• Troubleshoot problems related to Microsoft Windows environments, including Windows 10, and restore normal system functionality.
• Assist users with account access, password support, and directory-related requests within Active Directory.
• Diagnose basic hardware and software issues, identify root causes, and apply effective solutions or escalate when needed.
• Install, configure, and maintain end-user devices and standard workplace applications.
• Document incidents, resolutions, and follow-up actions clearly within the ticketing system.
• Support daily IT operations by monitoring recurring issues and helping improve the overall end-user support experience.
• Experience providing help desk or desktop support in a detail-oriented business environment.
• Working knowledge of Active Directory for user account administration and access support.
• Hands-on experience supporting Microsoft Windows, including Windows 10 systems.
• Ability to perform basic troubleshooting for hardware, software, and user access issues.
• Familiarity with managing and updating service desk tickets in an organized manner.
• Strong communication skills with the ability to assist users clearly and effectively.
• Ability to prioritize multiple support requests and manage time effectively in a fast-paced setting.