Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technical operations for a retail environment in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys resolving user issues, maintaining stable desktop performance, and delivering responsive support across Microsoft-based systems. The role focuses on hands-on troubleshooting, account support, and timely ticket resolution while helping employees stay productive.

Responsibilities:

• Provide front-line technical assistance for desktop, laptop, and Windows-related issues affecting end users
• Diagnose hardware, software, and basic network problems and implement practical solutions in a timely manner
• Manage service desk requests from intake through closure, ensuring accurate updates and clear communication with users
• Support user account administration tasks in Active Directory, including access changes and routine maintenance
• Install, configure, and maintain Microsoft Windows 10 environments and standard desktop applications
• Escalate more complex incidents when needed and collaborate with other support teams to restore service efficiently
• Document troubleshooting steps, resolutions, and recurring issues to improve support consistency and knowledge sharing
• Experience providing help desk or desktop support in a structured environment
• Working knowledge of Active Directory for basic user and access administration
• Hands-on experience supporting Microsoft Windows 10 and other Microsoft Windows systems
• Ability to perform basic troubleshooting for hardware, software, and end-user technical issues
• Familiarity with managing and resolving service desk tickets in an organized manner
• Strong communication skills with the ability to explain technical issues clearly to non-technical users