Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for a retail environment in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users, and maintaining smooth desktop operations. The position focuses on hands-on troubleshooting, user account support, and timely response to service requests across Microsoft-based systems.

Responsibilities:

• Provide first-line technical assistance for desktop, laptop, and Windows-related issues reported by end users
• Diagnose and resolve common hardware, software, and operating system problems with a focus on efficient service restoration
• Manage user account tasks within Active Directory, including access support and routine account maintenance
• Respond to and track service desk tickets, ensuring updates are documented clearly and issues are closed in a timely manner
• Install, configure, and support Microsoft Windows 10 environments across employee workstations
• Escalate more complex incidents when needed while maintaining communication with users throughout the support process
• Experience delivering help desk or desktop support in a detail-oriented environment
• Working knowledge of Active Directory for user and account administration
• Proficiency supporting Microsoft Windows and Windows 10 systems
• Ability to perform basic troubleshooting for hardware, software, and connectivity issues
• Familiarity with service desk ticketing workflows and incident documentation
• Strong communication skills and a customer-focused approach to technical support