Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Chandler, Arizona. This Long-term Contract position is ideal for someone who enjoys solving day-to-day technology issues, supporting Windows-based environments, and delivering responsive customer service. The role focuses on maintaining productivity by resolving hardware, software, and access-related concerns in a timely and detail-oriented manner.

Responsibilities:

• Provide frontline technical support for desktop, laptop, and basic peripheral issues affecting end users.
• Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems.
• Manage user account access and permissions through Active Directory while maintaining accuracy and security.
• Respond to, document, and update service desk tickets to ensure timely issue tracking and resolution.
• Troubleshoot common software, connectivity, and system performance concerns using established support procedures.
• Escalate complex incidents when needed and coordinate with other technical teams to drive resolution.
• Assist with workstation setup, configuration, and routine support to maintain operational readiness.
• Hands-on experience supporting desktop users in a help desk or desktop support capacity.
• Working knowledge of Active Directory for user account and access support.
• Familiarity with Microsoft Windows, including Windows 10 troubleshooting and support.
• Ability to perform basic technical troubleshooting across hardware and software issues.
• Experience using a service desk ticketing system to manage and document support requests.
• Strong communication skills with the ability to assist users in a clear and detail-oriented manner.