Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical support for a manufacturing environment in South Portland, Maine. This contract opportunity with potential for a permanent role is suited for someone who enjoys solving day-to-day user issues, preparing devices for deployment, and helping maintain a reliable and secure desktop environment. The position will work closely with internal IT staff to keep end users productive while supporting operational technology needs across the business.

Responsibilities:

• Provide front-line technical assistance for desktops, laptops, printers, mobile devices, and related software used by employees.
• Investigate and close service desk tickets efficiently, ensuring users receive clear updates and timely resolution to support requests.
• Perform operating system upgrades to Windows 11 and assist with workstation migration activities as needed.
• Prepare equipment for end users by imaging, configuring, testing, and deploying computers and mobile hardware.
• Support remediation work tied to security observations by addressing vulnerabilities and applying approved fixes in coordination with IT and security teams.
• Contribute to software compliance efforts by reviewing license usage, helping remove unused applications, and supporting audit readiness.
• Record completed work, technical findings, and device details accurately while keeping inventory information up to date.
• Partner with colleagues on improving desktop support practices, streamlining issue resolution, and enhancing the overall user experience.
• At least 2 years of experience in desktop support, help desk, or a similar end-user support role.
• Working knowledge of Microsoft Windows 10 and Windows 11 administration, maintenance, and troubleshooting.
• Familiarity with Active Directory for basic user and account support tasks.
• Experience with device imaging, hardware setup, and workstation deployment processes.
• Understanding of Microsoft 365 applications and common end-user productivity tools.
• Ability to manage service desk tickets effectively while prioritizing multiple technical issues.
• Strong communication, customer service, and problem-solving skills in a fast-paced support environment.