Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a non-profit organization in New York, New York on a Long-term Contract basis. This position focuses on delivering dependable technical assistance to employees, ensuring desktop systems, user accounts, and everyday workplace technology remain fully operational. The ideal candidate is service-oriented, responsive, and comfortable handling a wide range of end-user issues in a fast-paced support environment.

Responsibilities:

• Deliver daily technical assistance for desktop systems and general IT operations across the organization.
• Troubleshoot and resolve end-user issues involving account access, authentication, software applications, computer hardware, printers, and imaging equipment.
• Provide in-person desk-side support to employees, diagnosing problems directly at user workstations when remote resolution is not sufficient.
• Track incoming service requests, maintain accurate ticket updates, and follow issues through to timely completion.
• Administer and support Microsoft 365 applications along with other commonly used desktop software.
• Assist users with Windows-based workstation issues and perform basic troubleshooting to restore productivity.
• Experience providing help desk or desktop support in a detail-oriented environment.
• Working knowledge of Active Directory, including basic user account support and access-related tasks.
• Hands-on experience supporting Microsoft Windows 10 and general Microsoft desktop environments.
• Ability to troubleshoot hardware, software, login, and peripheral issues with minimal supervision.
• Familiarity with service desk ticketing processes and maintaining accurate support records.
• Strong communication skills and a user-focused approach to resolving technical problems.