Help Desk Analyst I

We are looking for a Help Desk Analyst I to provide hands-on technical support for end users in Houston, Texas. This Long-term Contract position focuses on resolving day-to-day issues involving desktop systems, software, printers, telecommunications, and network connectivity within a Microsoft-based environment. The role also supports routine infrastructure administration and partners with IT leadership to keep workplace technology operating efficiently.

Responsibilities:

• Deliver timely support for employees experiencing issues with PCs, desktop workstations, printers, software, phone systems, and network access.
• Set up, configure, and maintain computers, peripherals, and approved applications in alignment with company technology standards.
• Diagnose reported technical problems independently and collaborate with the IT Manager when escalation or additional coordination is needed.
• Provide onboarding support by guiding new team members on the proper use of hardware, software, and common workplace tools.
• Maintain accurate tracking of technology assets, including hardware inventory, software records, and related support documentation.
• Assist with video conferencing preparation, meeting setup, and troubleshooting for end users before and during scheduled sessions.
• Contribute to departmental initiatives and complete additional technology-related projects as assigned.
• Provide occasional support outside standard business hours, including evenings or weekends, when business needs require coverage.
• Associate degree or higher, or at least four years of closely related technical support experience.
• Minimum of two years of experience in a help desk or desktop support role.
• Practical knowledge of PC hardware, desktop workstations, printers, and end-user support in a Microsoft environment.
• Strong troubleshooting ability with a methodical approach to analyzing and resolving technical issues.
• Proven ability to manage multiple requests at once while maintaining quality and responsiveness.
• Comfortable working collaboratively with team members and delivering attentive customer service to users at all organizational levels.
• Ability to assess priorities effectively and respond based on operational urgency and technical impact.
• Demonstrated dependability, accountability, and a strong commitment to getting the job done well.