Help Desk

IT Support Specialist Location: On-Site | Los Angeles Area Compensation: $50,000 - $65,000 annually, based on skills and experience Are you passionate about technology and helping people solve problems? We are seeking an IT Support Specialist to join a collaborative and growing IT team. This is an excellent opportunity for someone looking to build their IT career while gaining hands-on experience supporting end users, business applications, hardware, and day-to-day IT operations in a professional office environment. What You'll Do End-User Support

• Serve as the first point of contact for employee IT issues via in-person support, email, phone, Microsoft Teams, and the ticketing system.
• Troubleshoot and resolve common issues involving:
• Windows operating systems
• Microsoft 365 applications
• Password resets and account lockouts
• Printers, scanners, and peripheral devices
• VPN and Wi-Fi connectivity
• Basic network-related problems
• Escalate complex issues to senior IT team members when necessary.
• Provide clear, friendly support to users of varying technical skill levels.

User Account & Access Management

• Assist with employee onboarding and offboarding activities.
• Support user account maintenance and access requests.
• Escalate advanced security or access-related issues as appropriate.

Hardware & Software Support

• Configure, deploy, and maintain desktops, laptops, and standard business applications.
• Troubleshoot hardware, software, and remote access issues.
• Coordinate equipment repairs and replacements when needed.

Ticket Management & Documentation

• Track, update, and resolve support requests through the ticketing system.
• Maintain accurate documentation of incidents and solutions.
• Contribute to internal knowledge base resources and support procedures.

IT Operations Support

• Assist with routine IT operations and system monitoring.
• Help maintain technology inventory and asset records.
• Coordinate with third-party vendors when required.
• Support a secure, reliable, and efficient technology environment.

Technology Projects

• Assist with software deployments, upgrades, testing, documentation, and user communications.
• Support company-wide technology initiatives and process improvements.

For immediate consideration, apply now and direct message Reid Gormly on LinkedIn

Qualifications

Required

• Basic knowledge of Windows operating systems and desktop support.
• Familiarity with Microsoft 365 applications.
• Understanding of basic networking concepts.
• Strong communication, customer service, and troubleshooting skills.
• Ability to prioritize and manage multiple tasks effectively.

Preferred

• 1-2 years of IT support experience or formal IT training.
• Experience with Active Directory and/or Entra ID.
• Familiarity with helpdesk or ticketing systems.
• Experience using remote support tools.
• Ability to work independently and take initiative.