Healthcare Customer Service Representative

We are currently hiring multiple Remote Healthcare Customer Service Representatives for an opportunity supporting Medicare and Medicaid members in the State of Montana. This is a 100% remote position with equipment provided. Candidates residing in Montana or other states within the Mountain Time Zone are strongly preferred.

• Handle inbound and outbound calls to assist patients and members with healthcare-related inquiries.
• Schedule, reschedule, confirm, and cancel medical appointments.
• Verify Medicare, Medicaid, and other insurance eligibility.
• Obtain and update patient demographic information in scheduling systems.
• Assist patients with general questions regarding appointments, coverage, and services.
• Accurately document interactions and maintain patient confidentiality.
• Follow established procedures and meet customer service expectations.
• Previous customer service or call center experience required.
• Healthcare customer service experience strongly preferred.
• Experience working with Medicare, Medicaid, health insurance, or patient scheduling preferred.
• Comfortable handling high-volume inbound and outbound calls.
• Excellent communication, multitasking, and computer skills.
• Ability to work independently in a structured remote environment.
• Must be available Monday–Friday, 8:00 AM–5:00 PM MST.
• Montana residents strongly preferred.