Front Desk Coordinator

We are looking for a personable and organized Front Desk Coordinator to support guest-facing operations. This contract opportunity is ideal for someone who enjoys creating a welcoming experience, handling high-volume communication, and assisting both guests and timeshare owners with professionalism and care. The right candidate will be comfortable managing front desk activity, coordinating phone and message traffic, and helping ensure smooth day-to-day service delivery.

Responsibilities:

• Welcome guests and visitors at the front desk, provide timely assistance, and create a positive first impression during each interaction.
• Manage incoming calls through a multi-line phone system, direct inquiries to the appropriate departments, and relay accurate information clearly and efficiently.
• Support guest services by responding to routine questions, addressing service needs, and helping resolve concerns in a courteous manner.
• Assist timeshare owners with account-related or stay-related questions while maintaining a high standard of customer service.
• Monitor and respond to guest text communications to ensure requests are acknowledged and routed for follow-up when needed.
• Coordinate daily reception activities, including visitor check-in, communication flow, and general administrative support for onsite operations.
• Maintain accurate records of guest interactions, requests, and service updates within designated communication platforms.
• Use internal tools, including the platform, to track messages, support service coordination, and help manage communication workflows.
• Previous experience in a front desk, receptionist, concierge, or guest services role.
• Ability to handle a multi-line phone system and manage a high volume of inbound calls professionally.
• Strong verbal and written communication skills with a customer-focused approach.
• Comfortable routing calls, responding to guest inquiries, and coordinating service requests across teams.
• Demonstrated ability to stay organized, prioritize tasks, and remain composed in a busy environment.
• Experience supporting hospitality guests, visitors, or timeshare owners is preferred.
• Basic proficiency with office systems and communication platforms used for front desk operations.