Front Desk Coordinator

This is an onsite position Wednesday - Friday | 3:30pm - 12:00am & Saturday 12:00pm - 12:00am We are looking for a Front Desk Coordinator to support daily front desk operations for a community housing and shelter program in Olympia, Washington. This Contract position will play an important role in creating a welcoming, organized, and respectful environment for residents, guests, and service partners. The ideal candidate is dependable, calm under pressure, and comfortable working grave and swing shifts while assisting individuals in a supportive housing setting.

Responsibilities:

• Welcome residents, visitors, and clients at the front desk while maintaining a detail-oriented and service-focused presence during assigned shifts.
• Coordinate practical support needs such as relaying messages, arranging transportation assistance, and following up on scheduled appointments.
• Monitor and document resident, client, and visitor arrivals and departures with accurate front desk records.
• Maintain the nightly shelter bed roster and keep related occupancy information up to date.
• Route questions and concerns to the appropriate staff members and communicate facility or maintenance issues promptly.
• Keep the reception and office area orderly, presentable, and ready for daily activity, including high-traffic periods.
• Record notable incidents in the logbook and alert security or onsite staff when concerns arise.
• Collaborate with volunteers, interns, and team members to support smooth front desk and resident services operations.
• Previous experience in reception, front desk support, customer service, or a similar public-facing position.
• Strong interpersonal skills with the ability to communicate respectfully with residents, visitors, staff, and community partners.
• Ability to set clear workplace boundaries and work effectively with vulnerable populations.
• Comfortable handling administrative tasks such as logging activity, maintaining records, and using Microsoft Office applications.
• Capable of managing multiple priorities in a fast-paced environment while remaining organized and attentive to detail.
• Willingness and availability to work grave and swing shifts for a contract assignment lasting approximately 2–3 months.
• Experience responding to visitor direction, maintenance requests, or property-related front desk matters is preferred.