Front Desk Coordinator

We are looking for an experienced Front Desk Coordinator to support daily front-of-house operations for a services environment in Boston, Massachusetts. This Contract position will serve as a key point of contact for visitors, clients, and callers, helping create an organized and welcoming office experience. The ideal candidate is comfortable managing a busy reception area, handling multiple incoming calls, and providing attentive administrative support with efficiency.

Responsibilities:

• Welcome guests and employees at the front desk, ensuring each interaction is courteous and efficient.
• Manage a multi-line phone system by directing incoming calls to the appropriate contacts and responding to routine inquiries.
• Coordinate visitor check-in procedures and maintain an orderly reception area that reflects an organized office environment.
• Provide concierge-style assistance by helping visitors, clients, and staff with general requests and office-related information.
• Monitor front desk activity throughout the day and support smooth communication between internal teams and external contacts.
• Handle inbound calls with accuracy and discretion while maintaining a high standard of customer service.
• Assist with basic administrative tasks that support daily office operations and front desk coverage as needed.
• Prior experience in a front desk, receptionist, or customer-facing administrative role.
• Ability to operate a multi-line switchboard or phone system with confidence and accuracy.
• Strong verbal communication skills and a detail-oriented, service-oriented approach.
• Experience handling inbound calls while maintaining composure in a fast-paced setting.
• Comfortable providing concierge-style support and assisting a variety of visitors and staff needs.
• Highly organized with the ability to manage multiple priorities at the same time.
• Reliable attendance and a detail-oriented presence suited to a business-facing environment.