French Bilingual Customer Service Representative

We are seeking a professional and customer-focused French Bilingual Customer Service Representative. In this role, you will serve as a primary point of contact for customers, providing exceptional support in both English and French. The ideal candidate has strong communication skills, enjoys helping others, and can effectively manage customer inquiries in a fast-paced environment.

Key Responsibilities

• Provide outstanding customer service in both French and English via phone, email, and other communication channels.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Accurately document customer interactions and update records within company systems.
• Process customer orders, account updates, and service requests.
• Escalate complex issues when necessary and follow through to resolution.
• Meet established performance, quality, and productivity expectations.

Qualifications

• Fluency in both French and English (written and verbal) required.
• Previous customer service, call center, administrative support, or client-facing experience preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency with Microsoft Office and general computer applications.
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
• Strong attention to detail and organizational skills.