Fraud Investigator: I

We are looking for a detail-oriented Fraud Investigator to support fraud prevention efforts for a leading platform in Richmond, Virginia. This Long-term Contract opportunity focuses on monitoring activity, researching suspicious behavior, and helping protect customers and business operations through timely, accurate review. The position works in a fast-moving environment where sound judgment, strong communication, and careful handling of sensitive information are essential.

Responsibilities:

• Monitor transactions and account activity in real time to detect unusual behavior and reduce fraud risk across the platform.
• Investigate suspicious cases, including potential account compromise and escalated internal issues, and document findings clearly.
• Manage incoming appeal requests by organizing priorities effectively and responding within established service expectations.
• Review live and historical data to identify recurring trends, support investigations, and strengthen fraud prevention efforts.
• Carry out high-volume operational work with consistency while maintaining accuracy and attention to detail.
• Identify workflow gaps and recommend practical process enhancements that improve efficiency and case resolution.
• Support compliance-focused operations by following established guidelines and contributing to a secure user experience.

**Please reach out to the San Francisco office for inquiries about this position**

• 1–2 years of experience in fraud operations, data processing, customer support, or a similarly fast-paced environment; strong academic achievement may also be considered.
• Strong written and verbal communication skills with the ability to explain findings clearly and effectively.
• Ability to make sound decisions quickly when handling sensitive or time-critical issues.
• Demonstrated ability to manage confidential information with discretion and care.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks effectively.
• Availability to work weekends or holidays as needed within an assigned schedule.
• Working knowledge of Excel or Google Sheets; familiarity with Zendesk or comparable ticketing platforms is preferred.
• General understanding of gig economy business models is a plus.