Fraud Investigator: I

We are looking for a detail-oriented Fraud Investigator to support platform safety and transaction integrity for a Long-term Contract position based in Richmond, Virginia. In this role, you will review account and order activity, assess potential fraud risks, and help ensure accurate handling of disputed and non-fraud-related issues. This opportunity is well suited for someone who can balance speed, sound judgment, and customer-focused decision-making in a high-volume environment.

Responsibilities:

• Monitor live and historical transaction activity to detect suspicious behavior, unusual trends, and potential account misuse.
• Investigate flagged orders and account events to confirm fraud exposure, document findings, and support accurate case outcomes.
• Manage incoming appeals and internal escalations by prioritizing work effectively and responding within expected timelines.
• Review order and invoice discrepancies to distinguish fraudulent losses from non-fraud exceptions and apply the correct categorization.
• Carry out recurring operational workflows with precision while maintaining compliance with company standards and applicable regulations.
• Identify process gaps or recurring issues and recommend practical improvements that strengthen efficiency and risk controls.
• Collaborate with internal teams to resolve sensitive cases and help maintain a secure experience across the platform.
• 1-2 years of experience requiring strong attention to detail in fraud operations, data processing, customer support, or another fast-paced service environment, or a strong academic background with transferable analytical skills.
• Strong written and verbal communication skills with the ability to document findings clearly and handle sensitive matters appropriately.
• Ability to make timely, sound decisions when reviewing complex or high-priority issues in a fast-moving setting.
• High level of discretion and comfort working with confidential information.
• Proficiency with Excel or Google Sheets for tracking, reviewing, and organizing case-related data.
• Strong time management and prioritization skills, including the ability to manage queues and recurring tasks effectively.
• Availability to work weekends and holidays as needed.
• Familiarity with Zendesk or a similar case management platform is preferred, and knowledge of gig economy operations is a plus.