Enrollment Specialist

We are looking for an Enrollment Specialist to support individuals exploring federal student loan repayment and forgiveness solutions in Huntington Beach, California. This Contract position is ideal for someone who can combine consultative customer support with strong attention to detail while helping clients understand available options. The role focuses on guiding borrowers through eligibility reviews, enrollment steps, and required documentation with professionalism and care.

Responsibilities:

• Speak with prospective clients to understand their student loan situations and provide informed guidance on repayment and forgiveness pathways.
• Evaluate borrower financial details and loan records to identify programs that may align with eligibility criteria.
• Lead clients through each stage of the enrollment process, including gathering, organizing, and preparing required documents.
• Record client communications, application details, and status updates accurately in the company system.
• Handle sensitive personal and financial information in accordance with established policies and regulatory standards.
• Provide clear, supportive service that helps clients feel informed, respected, and confident throughout the process.
• Work closely with cross-functional teams to keep enrollment activities moving efficiently and ensure timely follow-up.
• Achieve performance goals related to quality, responsiveness, and productivity while maintaining a client-focused approach.
• 2+ years of experience in enrollment support, client services, or a similar customer-facing role.
• Demonstrated ability to explain complex program information clearly and accurately to clients.
• Strong data entry and computer navigation skills with consistent attention to detail.
• Background in annual enrollment, provider enrollment, or related enrollment processes is preferred.
• Experience in customer service, outbound outreach, or consultative sales environments.
• Ability to manage confidential information with discretion and professionalism.
• Effective communication and interpersonal skills, with the ability to build trust quickly.